Southwest fixes their Contract of Carriage
After taking quite a beating in the press (including here), Southwest gave up on trying to use their PR machine to convince the world that...
Southwest Airline
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Southwest to restrict drink coupons
They say that bad things come in threes. Southwest Airlines seems to think so, or at least their recent policy changes are playing out that...
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Why Southwest isn’t responsible for aircraft maintenance
Airlines generally stack the deck against their customers. Most rules are written such that should anything go wrong, the airline will likely benefit more than...
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The “Bank of Southwest” restricting funds
No, it isn’t a real bank, but Southwest Airlines sortof operates like one with respect to their fares and change fees. How so? Buying a...
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Delta/US Airways slot swap still on hold
The Department of Transportation (DoT) issued a ruling this afternoon denying the attempt by Delta and US Airways to dictate the terms of landing slot...
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A room with a view
Most folks want oceans, mountains, lakes or other beautiful nature when looking out of their hotel rooms. I like that stuff, too, but if I’m...
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End of the line for Kiteline
The in-flight internet connectivity market has lost a competitor with the news that the Kiteline product is officially shelved. Kiteline was initially launched as a...
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The first DEQM promo of 2010 is out there
US Airways has announced an apparently targeted (though I got the email) double miles promotion for the spring. It includes both reward and elite miles,...
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Frequent Flyer promos worth noting
I like when the airlines offer frequent flyer promos for a number of reasons. First off, there’s the opportunity to earn a ton of extra...
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AirTran: no free bags, but a great sense of humor
One of Southwest’s recent commercials has a bunch of their baggage handlers flashing their painted chests at an AirTran plane with the slogan “Bags Fly...