Airline Customer Service on Social Media Done Badly
I love the idea of airlines using social media to interact and support their customer in near real-time. I just wish the advice offered was...
American Airlines
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Friday Flyday: Landing at JFK in an American Airlines 737-800
Welcome on board this American Airlines 737 inbound to JFK's runway 13L. Compressed via timelapse, with some great views of Long Island Sound and the...
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Delta and American to halt interline
A bit of a cat fight between American Airlines and Delta Air Lines means interline ticketing will be suspended between the two. This is a...
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Another setback for Republic Airways
The pilot union at Republic Airways declined to put the "Last, Best and Final Offer" for a new contract to a vote. Bankruptcy reorganization may...
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Details on the next three American Airlines Heritage Liveries
American Airlines has three more special liveries set to debut this "autumn" according to company executives. That will give AA a bigger lead in the...
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Friday Flyday: An unexpected and unconventional upgrade
I'm not sure that I should have cleared the standby list for the earlier flight. And I definitely should not have cleared the upgrade list...
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Record Earnings, but Challenges Remain in Dallas
Profits are up for US airlines but Dallas remains challenging for the "Big 3" carriers. And the culprit might not be who you expect. Some...
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Oneworld Transatlantic Routes: 2015 Edition
The oneworld alliance has bolstered its Transatlantic presence in the past couple years, thanks in large part to the US Airways/American merger. Nearly 150 route/carrier...
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Are the US Airlines Colluding to Raise Fares?
The DoJ is investigating airline collusion in the US market, looking to see if the 4 largest carriers are conspiring to artificially raise prices. Or,...
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Union Troubles for American Airlines Integration
Merger integration was running smoothly for American Airlines. Perhaps a bit too smoothly. The latest news from the pilots' unions will shake that up a...