Marriott fires the wrong guy in China/Tibet SNAFU
Customer service reps do stupid things on Twitter all the time. Rarely does it seem to rise to the level of getting fired. Roy Jones,...
Marriott
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DLD 170: It isn’t a computer "glitch"
Computers are creating challenges for airlines and hotels these days. But it still isn't a "glitch." Another airline is disappearing and the CSeries may be...
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Reducing the emphasis on points in the new Marriott Rewards program
The new Marriott Rewards program will focus more on experiences and less on points based on comments made at the Loyalty 2017 conference in London...
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Pushing the AirBnB Sharing Economy Limits in Dubai
Would you share a hotel room with a stranger to save 75% of the room rate? What if that arrangement was facilitated by AirBnB? Just...
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As the Starwood Turns. . .
Will it be Anbang or Marriott that ultimately wins the battle for Starwood? And which is better for consumers. I don't know for sure, but...
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Marriot, Starwood and the Power of Distribution
Marriott and Starwood are merging to become the world's largest hotel brand. But for most people there won't be too much in the way of...
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Hotel Point Value Distributions
How well does your favorite hotel program stack up to the competition when it comes to offering "big deal" redemption options? Some interesting information to...
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FCC blocks Marriott’s wifi blocking plan
Marriott's petition to be allowed to block personal wifi hotspots has at least one opponent in the FCC. Commissioner Jessica Rosenworce spoke out on the...
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Hotel Award Availability: Who does it best? Plus, alerts now available!
Which is the best hotel rewards program based on available award rooms? In many ways that matters more than the value of the points; there...
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Does Marriott want to block your wifi hotspots?
Does Marriott really want permission from the FCC to block your personal wifi hotspot? Strangely enough the answer is yes. The company says it is...